Policy

All orders over $200 receive free shipping.  Orders under $200 have a flat $14.95 shipping price

Most orders are shipped direct from the manufacturer within 14 days of your order.  Please allow 14-21 days for delivery.  We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan accordingly.

Once your order has been shipped, you will receive an email informing you of your package being shipped.  If you desire a tracking number please call 904-503-6595 between 9 AM and 5 PM est Monday through Friday

Mitigation and Resilience Strategies, LLC reserves the right to change this policy at any time.  Please check back from time to time to note any changes

All products and fulfillment and related services are provided by MRS.  HUB makes no representations or warranties regarding such products and services.  HUB is not being compensated in connection with any such sales or services.


Authorization

All returns must be authorized by MRS, LLC prior to receipt. Product must be returned within 90 day of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either phoning Customer Service at 1-904-503-6595. Unauthorized returns may be returned to customer at customer’s expense. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

Return Procedure

After obtaining an RGA, each return must include the following information:

·         Customer’s name, address and account number.

·         RGA number.

·         Original PO number or original Medline order number.

·         Lot number and expiration dates where applicable.

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from MRS, LLC, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt.

The following conditions will not be considered for return.

·         Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.

·         Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

·         Products purchased more than two months prior to return request.

·         Products considered hazardous materials.

·         Special or custom products made to customer specifications or sold as non-returnable.

·         Products returned in altered or damaged packaging, or in packaging other than original packaging.

·         Packs broken, breached or damaged.

·         Items in unsalable units of measure where product cannot be resold.

·         Returns prohibited by state law

·         Products with less than 3 months shelf life remaining based on expiration dates.

·         Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

·         Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify MRS, LLC of any damages in transit or product shortages within three (3) business days of receipt, or MRS, LLC shall have no obligation to process credit or arrange for product replacement. Contact Customer Service at 1-904-503-6595.

Products Shipped in Error by MRS, LLC

Customer must notify MRS, LLC of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Medline are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.